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The companies are known to deny claims however I have almost always been able to intervene to make sure they fix the broken item. A call to their regional representative, and a threat to stop buying policies if they don't fix the appliance, gives me some leverage because of the thousands I spend on these every year. Of course there are some home buyers who expect the warranty companies to cover items that are not included in the contract. Can't help there. It is a fact that these companies are more likely to send substandard contractors. It is necessary to lean on the warranty company in some cases.